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| Listening
Skills | Personal
Goal Setting |
Leadership
Workshops |
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Listening
Skills
How
does listening relate to leadership?
Listening is central to effective leadership,
coaching, teamwork, and relationship building.
Researchers within the field of leadership
development confirm the impact of interpersonal
skills, approachability, and specifically,
effective listening skills on the performance
of exemplary leaders, sales people, and
managers. With the ability to listen effectively,
leaders will be successful in managing conflicts,
developing their employees, and tapping
into the key issues that drive others.
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Learning
by doing
Because research shows that the most effective
way to learn a new skill is to “do it”,
the Jackson Leadership Systems (JLS) Listening
Skills Program is a hands-on experience facilitated
by a skilled JLS leadership consultant. The
participant selects an individual who will
participate in the sessions with them –
typically a partner, spouse, close friend,
or colleague.Leaders
learn how to:
- Use
body language to create the context for
communication
- Listen
from an attitude of sincere interest and
caring
- Identify
the emotional elements of conversations,
negotiations, and conflicts
- Facilitate
insight and action in others
- Gather
information by listening not by questioning,
judging, or offering advice
- Effect
change without advice or judgement
Benefits
and Outcomes:
- Leaders
manage conflict more effectively
- In
coaching relationships, leaders are more
sensitive to the needs of others
- Leaders
develop an improved ability to forge and
maintain good business relationships
“Communication is a prerequisite to
problem-solving and one of the most fundamental
skills in life. Communication could be defined
as mutual understanding. The main problem
in communication is the “translation”
problem: translating what we mean into what
we say and translating what we say into
what we mean. The first challenge, therefore,
is to learn to say what we mean; the second
challenge is to learn to listen so that
we understand what others mean.” (Stephen
Covey, Principle Centered Leadership)
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