“Our Firm's utilization of Jackson Leadership Systems has had a profound influence on our development of flexible and responsive leaders.”

Mark L. Hildebrand
CEO, Partner
Crowe, Chizek and Company LLC
Indianapolis, Indiana

Click on a question, or scroll down to read all of the answers.

Can leadership be taught?

It sounds like you specialize in leadership assessment and development. Do you consult in any other areas?

What is the ROI associated with the leadership development work you do?

What type of companies do you typically work with?

How do you recognize and develop high-potential leaders?

How long do you typically work with a client?

 

 

Can leadership be taught?

Here’s what we know about how leaders develop:

  • Leadership skills can be learned but some people have more innate leadership ability than others
  • Leaders learn most from stretch assignments (50% of work never done before)
  • The next two most powerful factors in leadership development are coaches and mentors
  • Developing and feeding a leader’s network is critical to their success
  • Leaders are the best people to teach leaders
  • What derails leaders more than anything else is a lack of interpersonal skills
  • We are discovering that there are different types of leaders and they need to be combined in different ways to make up high-performance leadership teams

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It sounds like you specialize in leadership assessment and development. Do you consult in any other areas?

We also do work with leaders to build their teams and to implement organization-wide programs and initiatives.

(1) Leadership teams: We work with our clients to create high-performance leadership teams. These teams monitor their processes and their results so that they are positioned for continuous improvement and the achievement of extraordinary results. Many client organizations are so large and complex that the office of the CEO is no longer executed by a single individual but by a highly skilled group working in concert.

(2) Organizational programs/initiatives: Some of the most powerful work we do is helping senior leaders develop and implement organization-wide programs to ensure the long-term viability of their leadership talent. Examples include:

  • Leadership development programs
  • Succession management programs/processes
  • Leadership competency models
  • Change management strategies
  • Corporate coaching and mentoring initiatives
  • Developing and retaining female leaders

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What is the ROI associated with the leadership development work you do?

It costs an estimated $500,000 to replace a senior level executive. Time and time again we are told that it is as a result of our one-on-one work with leaders that these leaders decide to stay with their organization. At just one client site, JLS consultants have been responsible for the retention of 9 high-potential leaders over the last 3 years. That’s over 4 million dollars in savings. Beyond the retention of key leaders, the work we do results in bottom-line gains through:

Performance improvements: Through our development planning process, leaders are encouraged to set stretch goals. These goals involve ambitious work-related assignments (e.g., develop a new initiative that will generate $500,000 in revenue). The achievement of these goals has a direct impact on the bottom line of the organization. The leadership lessons gained enrich the leader forever.

Preventing organizational “mis-steps”: Through our one-on-one work with leaders across an organization, we can help keep organizations from making crucial errors such as:

  • Slotting round pegs in square holes - putting a leader in the wrong job
  • Peter Principle Promotion - promoting an individual too far or too slowly
  • Missing the diamonds in the rough - overlooking an individual with high potential

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What type of companies do you typically work with?

We work with a diverse mix of companies. These companies span a number of different industries, from banking and insurance to media and communications to pharmaceuticals. Most are made up of highly skilled, knowledge workers. While many of our clients are large international firms, we also work with a number of small locally-based companies. The common denominator among all of these companies is their commitment to the development of their people. Please see our partial client list and testimonials.

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How do you recognize and develop high-potential leaders?

“High potentials” are people who possess the traits of leaders and the beliefs of leaders. High potentials have characteristics such as high energy and strong ethical belief systems. They also generally have a pattern of high achievement whether it is in the arena of sports, school, or work. One of the biggest mistakes that organizations make in dealing with their high-potential leaders is to overlook them. We have found in our programs that when we identify people as high potentials, they are more likely to stay with the organization. The challenge then is to provide them with a series of experiences that will optimize their learning. Since these individuals can sustain a steeper learning curve, they require more attention to ensure that their growth is being maximized. Because high potentials are often more vulnerable to the outside recruiter, we have found that conscious, well-developed programs for growing them is one of the best ways to inoculate them against the inevitable lures of other companies.

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How long do you typically work with a client?

We pride ourselves on having long-term relationships with our clients. For example, Dave Jackson, our founding partner, has been working with one of our insurance industry clients for 15 years. For us, a short working engagement is one that lasts a year. We see this as a strong indication of client satisfaction with our services and the value and benefits of what we provide to organizations. It takes time to develop leaders. We are most effective when we are able to develop a full understanding of the culture and the people that make up an organization. This allows us to work with the organization to develop long-lasting systems and processes that can support the development and succession of leaders.

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